EFFECTIVE COMMUNICATION ON PHONE TRAINING PROGRAMME

THE AIM OF THE PROGRAMME

“Conflict management education programme” aims to give participants the point of view, contributing themselves and their environment about conflict, which is inevitable at both their proffessional and social life.

TRAINING OBJECTIVES

The education programme organized by “Swiss Academy” is based on the highest educational standards universally accepted.

“Conflict management education programme” provides people competence on managing conflicts.

Acquirements for participants successfully completing the programme:

• To learn the basic knowledge to direct clash environments
• To improve the abilities of conflict management
• To learn the types of conflict management
• To overcome the emotional states arose by conflict

TRAINING PERIOD

The programme consists of both theoretical and practical knowledge, and takes a total amount of 1 day.

EDUCATORS

Educators experts in their fields.

EDUCATION METHODS

• Verbal lecture
• Slide presentations
• QA
• Group studies
• Sample case studies
• Application of techniques
• Observers’ evaluation on participants’ practical performance

EDUCATIONAL DOCUMENTS

Documents include the most updated information and applications. All documents are given to the participants at the beginning of the training.

SUCCESS CRITERIA

Throughout the training, practices of participants are evaluated and relevant feedback is given. Participants are expected to gain success on all of the applications of the programme. Attendance is required for all stages of the training.

CERTIFICATION

Participants successfully completing the training are given a certificate of success on “Conflict management education programme”. Swiss Academy –SWISS accredit the certificate, while it also covers educator’s signature. Participants successfully completing the training are announced on the website.

WHO CAN PARTICIPATE?

• Available for every participant

QUOTA

Limited to 20 participants.