HEALTHCARE PROFESSIONALS COMMUNICATION EDUCATION PROGRAMME THE AIM OF THE PROGRAMME

THE AIM OF THE PROGRAMME

To make participants acknowledge themselves and their conversation partner, and to make them gain skill of behaving proactively in duo relationships by interpreting their partner’s mental state.

To make participants learn the techniques providing them an effective use of body language in professional and social life, and restrained behavior between both interpersonal and gathered relationships.

To raise awareness on developing a common tongue and “us” consciousness which is essential for the corporate culture.

TRAINING OBJECTIVES

“Healthcare professionals communication education programme” makes participants gain skill on interpersonal communication.

Acquirements for participants successfully completing the programme:

• Participants realize that the facial lines that all people have are indeed mirrors of their personal characteristics.
• They comprehend the importance of face reading in duo relationships.
• They observe the reflections of mood onto the mimics and behavior.
• They have an opinion about body language signals.
• They have an opinion about signals aroused by gesture and mimics.
• They have an opinion about signals aroused by posture.
• They comprehend the importance of eyes and sights at communication.
• They learn the influence of tone of voice at communication.
• They comprehend the importance of outfit and appearance.
• They realize the messages sent through distances, handshakes and ways of sitting in body language.
• They understand how important body language signals are to manage duo relationships.
• They have an opinion about the totality and the details of today’s written, verbal, non-verbal and electronic communication.
• They have a grasp of the importance of cultural differences at communication.
• They realize the significance of knowledge at communication.
• They become aware of the significance of first encounters in professional life.
• They realize the relation of image with manners.
• They learn the importance of professional image at communication.
• They comprehend the significance of redlines at communication.
• They learn techniques for auto control.
• They learn techniques on patience and concentration.
• They have a grasp of the relation between being result-oriented and communication.
• They realize the contribution of positive thinking into the communication.
• They learn that the importance of saying “no”, taking initiatives, keeping a level head, managing stress and controlling anger plays a huge part on being successful in duo relations.
• They learn the importance of poised posture on first impression and communication.
• They learn how to deal with tough people.
• They learn the ways to become winner at communication.
• They comprehend the importance of debonairness and LTS (Listen-Think-Speak)
• They comprehend the importance of first impression at providing service.
• They learn how the communication process works on phone.
• They understand the institutional manner codes.
• They realize the influences of protocols (thank you, you’re welcome exc.) on communication.
• They become aware of the effects of attitudes and behavior at corporate relations on duo relations.
• They have an opinion about technological manners.
• They learn about the ecological approach of institutions.
• They raise awareness on “consciousness”.

TRAINING PERIOD

The programme consists of both theoretical and practical knowledge, and takes a total amount of 2 days.

EDUCATORS

Riccon İlhan Doğan, Body Language Communications Expert

Marziye İlhan RN. BA. MBA.

EDUCATION METHODS

• Verbal lecture
• Role playing
• QA
• Group studies
• Sample case studies
• Application of techniques
• Observers’ evaluation on participants’ practical performance

EDUCATIONAL DOCUMENTS

• Documents include the most updated information and applications. All documents are given to the participants at the beginning of the training.

CERTIFICATION

Participants successfully completing the training are given a certificate of success on “Healthcare professionals communication education programme”. Swiss Academy –SWISS accredit the certificate, while it also covers educator’s signature. Participants successfully completing the training are announced on the website.

WHO CAN PARTICIPATE?

• Programme is available for every participant.